Tumbly Privacy Policy

Protecting your privacy is our priority.

Last updated: 1 September 2026

Introduction

Tumbly is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://tumbly.se and use our laundry pickup and delivery services.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal data:

  • Contact information: Name, phone number, email address, delivery address
  • Booking details: Pickup and delivery times, laundry preferences
  • Payment information: (Handled securely by third-party providers such as Swish, Klarna, and Stripe)
  • Usage data: IP address, browser type, pages visited, time spent
  • Marketing and analytics data: If you consent to marketing cookies, information about how you interact with our website and ads (for example page views, bookings and form submissions), collected via the Meta Pixel

2. How We Use Your Information

We use your information to:

  • Provide and manage our laundry services
  • Contact you regarding bookings or updates
  • Process payments through trusted payment providers
  • Improve and personalize your experience
  • Measure, analyze and improve our marketing and advertising (only with your consent)
  • Comply with legal obligations

3. Sharing of Information

We do not sell your personal data. We may share it with:

  • Payment providers: Swish, Klarna, Stripe (for secure payment processing)
  • Advertising and analytics providers: Meta Platforms Ireland Ltd. (Facebook/Instagram), only where you have given consent to marketing cookies
  • Legal authorities: If required by law

4. Cookies and Tracking

We use cookies and similar technologies on our website. Cookies that are strictly necessary for the website to function are always active. Cookies for statistics and marketing are only used after you have given your explicit consent in our cookie banner.

Meta Pixel. If you accept marketing cookies, we use the Meta Pixel, a tool from Meta Platforms Ireland Ltd. The pixel registers actions such as page views, completed bookings and submitted contact forms, and links them to your Meta account where applicable. We use this data to measure and improve our advertising on Facebook and Instagram, to show relevant ads, and to build similar audiences. This processing is based on your consent (GDPR Article 6(1)(a)). Data is also transferred to Meta in the USA under the EU Standard Contractual Clauses and the EU–US Data Privacy Framework. You can read more in Meta's Privacy Policy.

Withdrawing consent. You can withdraw your consent at any time by clearing the cookies and site data for this website in your browser, after which the cookie banner will appear again and let you make a new choice. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

5. Data Security

We take appropriate measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

Under GDPR (for EU/EEA users), you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for certain uses
  • File a complaint with a data protection authority

To exercise your rights, please contact us at: support@tumbly.se

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: