Welcome to Tumbly!

By using our website and laundry services, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. Service Description

Tumbly offers pickup and delivery laundry services. We wash and dry clothes using regular washing machines. We will also iron your shirts, pants, and other items that could use some extra care.

  • Dry cleaning is not included.
  • Clothes are returned within 24 hours from pickup time.
  • We use pre-treatment methods for tough stains, but we do not guarantee complete stain removal.

2. Eligibility & Restrictions

We do not accept laundry that is:

  • Heavily contaminated (e.g., bodily fluids, hazardous materials)
  • Infested (e.g., lice, bedbugs)

We reserve the right to refuse such orders at pickup.

3. Pricing & Payments

All prices are shown in SEK and include applicable taxes.

  • If the actual weight of laundry exceeds the amount ordered, additional charges apply per kilogram.
  • Payments are processed through Swish, Klarna, or Stripe.
  • We apply the RUT tax deduction where eligible.

4. Liability

We handle your laundry with care. However, our maximum liability for lost or damaged items is 1,500 SEK per order.

We do not take responsibility for:

  • Items without care labels or marked "hand wash only"

5. Cancellations & Changes

If you need to cancel or change your order:

  • Please contact us as soon as possible.
  • Orders can be canceled free of charge up until 2 hours before pickup time.

6. User Responsibilities

By placing an order, you confirm that:

  • All items are safe to machine wash and dry.
  • You are entitled to use the RUT deduction for laundry services.
  • You provide accurate pickup and delivery information.

7. Changes to Terms

We may update these Terms of Service from time to time. Changes will be published on our website and take effect immediately.

8. Governing Law

These terms are governed by the laws of Sweden. If any part is deemed invalid, the rest remains in effect.

9. Contact Us

If you have any questions about these terms, please contact us: