Our Customers - Tumbly

In this article series, we introduce some of Tumbly's customers and dive into their perspectives on how our services help them in their daily lives.

Cleaning Companies

For cleaning companies, clean tools are crucial – especially microfiber cloths used daily. This is where Tumbly steps in as a reliable partner. By picking up, washing, and delivering the cloths directly to and from the company's location, we free up valuable time for our customers.

These cloths are made of fibers that can be up to 100 times thinner than a human hair, allowing them to penetrate small pores and surfaces that regular cloths can't reach. They attract dust, dirt, and bacteria like magnets, thanks to their electrostatic charge, making them indispensable for cleaners. But to maintain this magnetism, they must be washed correctly. At Tumbly, we ensure they are washed separately so cotton doesn't leave lint on the cloths, we avoid fabric softeners that could damage the fibers and reduce absorbency, and we dry them at low heat to preserve elasticity and fiber structure.

Professionals: Office Workers, Salespeople, Consultants

For many professions, first impressions matter a great deal. Those working in law, sales, consulting, or other office environments often wear shirts, blazers, and pressed trousers daily as part of their professional image. But what's the downside of looking well-dressed every day? Laundry!

For those who want to maintain their style, Tumbly is an excellent solution. Some of our customers gather a pile of shirts that we pick up directly from their door. The next day, all their shirts are washed and ironed, so they don't have to think about ironing for weeks. Note that we don't charge per shirt but by weight. For just a few hundred kronor, all your shirts can hang neatly in your wardrobe, ready to wear.

No matter your profession, Tumbly adapts to your needs – saving you time so you can focus on what matters most. 😊

How It Works – Simple, Smooth, and Secure

At Tumbly, we make it easy to get your laundry washed, folded, and delivered – without lifting a finger (except maybe when booking). Here's how it works:

📅 1. Book Pickup and Delivery

It all starts with you placing an order via our website. You choose the day and time for us to pick up your laundry – and when we'll deliver it back. We always wash quickly and efficiently: you'll have your clothes back within 24 hours.

⚖️ 2. Pack and Weigh

You can pack as many items as you want in any bag – the weight determines the price, not the number of items.

  • Weigh the laundry yourself at home on a regular scale.
  • When we pick up your bag, we'll also weigh it with a handheld scale.
  • If the weight turns out to be higher than what you specified during booking, an additional charge per kg will apply.

🧼 3. Wash with Care

We take care of your clothes with care:

  • Washing occurs at 30–40 degrees, adjusted based on the garments.
  • We use hypoallergenic detergents and fabric softeners.
  • All clothes are sorted by color to prevent discoloration.
  • Delicate items are protected in mesh bags during washing.

Note: We do not offer dry cleaning. Garments requiring dry cleaning should be taken to a specialized dry cleaner. We do not accept heavily odorous or contaminated clothes (we recommend rinsing heavily soiled clothes and letting them dry before sending them to us). We pre-treat clothes with larger stains. While we cannot guarantee all stains will be removed, we do our best.

💰 4. Pricing and RUT Deduction

We charge per kilogram of washed laundry. Thanks to the RUT deduction, you receive a 25% discount directly.

To qualify for the RUT deduction, you need to:

  • Enter your personal ID number during booking.
  • We send the information to the Swedish Tax Agency, which verifies your eligibility for the deduction (you must have paid enough taxes during the year).

If the RUT deduction is not approved by the Tax Agency, you will be charged the full amount afterward.

Have More Questions?

Contact us – we're happy to help! Welcome to simpler laundry days with Tumbly. 👕